Original topic:

Galaxy Buds2 Pro stopped working within a month.

(Topic created on: 04-08-2024 04:58 AM)
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najeebp
Active Level 3
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Wearables
After a few days, the left side buds are not charging. They always show that the battery is empty, and the case's red light blinks when it is put on.
7 Comments
Zammi
Active Level 9
Wearables
That's bad. Contact samsung support.

https://www.samsung.com/ae/support/contact/
laibah_59
Active Level 7
Wearables
Earbud flat battery indicator: the LED (2) flashes red when the battery is flat. Use the USB-C cable supplied by connecting it to a PC or to a wall or car charger. The charging case LED (3) flashes white when charging is in progress. Once the charging is completed, the LED (3) will light up with a steady white light.
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najeebp
Active Level 3
Wearables
Sorry, there is no white LED indicator in these models. Anyway, I tried different chargers and cables, but it still doesn't work.
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Samsung_specialist
Community Manager
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Wearables

We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your Buds. You can locate your nearest service center with this given link:  https://www.samsung.com/ae/support/service-center/ 

najeebp
Active Level 3
Wearables
Thank you
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najeebp
Active Level 3
Wearables
Dear Samsung,

Yesterday, I visited your Dubai Hills Mall service center again and was embarrassed once more. Your service center representative informed me that my device is an overseas model and that the invoice and product serial numbers do not match. Because of this, they are unable to repair it, and I would need to pay AED 250 for the buds. Unfortunately, the invoice they mentioned only the right bud serial number. I showed him a photo of my buds box, which has the serial number he checked on both and said they need the base serial number, not the buds serial number. However, the box also mentions the case serial number, which is the same as on my case. I don't understand the logic of your after-sales service. I spent about one and a half hours there for this, contacting the ingress supplier and Samsung Care, but the result was only a waste of my time. It's a frustrating and disappointing experience with Samsung. For your reference, I have shared my proofs below. I want to know who can assess this situation.
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najeebp
Active Level 3
Wearables
See the invoice, box serial number, and the actual serial numbers details in the app.1714117727503.jpg20240426_075002_1000214555_1714117371.jpg1714117727512.jpg20240425_194636_1000214347_1714115022.jpg
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