Dear Samsung Member,
Greetings from Samsung Customer Support!
We apologize for the inconvenience caused to you. Please perform the below mentioned quick steps to resolve the issue:-
1. Ensure that the latest version of the Galaxy Wearable App is installed on the Mobile Device. If necessary, update the app.
2. Ensure that earbuds and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.
For more information kindly visit below given link:-https://www.samsung.com/in/support/mobile-devices/galaxy-buds-troubleshooting-guide/
If the issue still persist we request you kindly visit the service center for the physical inspection of your device. To check for the nearest Samsung service center kindly click on the link:- https://www.samsung.com/in/support/service-center/
Thank you for writing to Samsung.
Warm Regards,Samsung Customer Support