Original topic:

Galaxy Buds Pro only Charge When Plugged In

(Topic created on: 03-04-2024 07:04 PM)
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ZayedM
Beginner Level 3
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Wearables
My charging case is at 100% but the buds inside won't charge. When i power the case via USB-C, the buds start to charge and work fine. The light doesn't show or anything. I cleaned contacts and everything.
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Samsung_specialist
Community Manager
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Wearables

When you place the Buds in the charging case, does the LED turn red? If not, can you connect the case to an official Samsung charger and leave it to charge for around 10 minutes, with the Buds still in place. Does the LED turn red now? Can you also try cleaning the charging contact points on the both the Buds and case with a soft dry cloth. If the problem persists, open the Galaxy Wearables app and go to About Earbuds > Reset Earbuds.

If the case/buds are still unresponsive then please visit a Samsung Service center, You can locate your nearest service center with this given link:  https://www.samsung.com/ae/support/service-center/ 

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