Beginner Level 2


Samsung Team,

 

This is to request you for the return and refund of Samsung Galaxy Buds Live (Bronze), bought from Samsung Smartphone Café, Ameerpet, Hyderabad (Moorty & Sons) on 29th August 2020, as the product received is of extremely poor quality product, besides the poor service received for the resolution of  resolution of the issue.

 

Details of the device are - (invoice attached, INVOICE COPY - GALAXY BUDS LIVE - NIKESH BAIDYA.JPG)

SM-R180NZNAINU

Serial No. :- 8806090526275

IMEI :- rfan80vtygr

 

Right out of the box,  the earbuds had following problems- 

 

  • Unusable call quality -
    • strange intermittent sound (chirping and popping) while making calls.
    • Frequent disconnection of earbuds, esp. Left bud.
    • Lack of synchronization between buds
    • Caller on the other side reporting of poor voice quality
  • Poor Bluetooth connection - connection lost frequently (both of one of the buds) even while holding the phone in hand
  • Lack of Synchronization between Left and Right buds, extremely frequently while making calls.

 

I am appalled by the poor quality and poor service by a reputed company, like Samsung. Being an tech enthusiast and early adopter of gadgets, I am not used to such poor products or such poor service. Hope this is one off issue.


2 Comments
Expert Level 5
here no Samsung official will reply you.
contact them on WhatsApp
or go to get help section and try to contact them
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


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Warm Regards,
Samsung Customer Support

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