Galaxy Buds Live - Unusable mic quality

[lunaticfiend]

I have been using Galaxy Buds Live since the last 8 months and I absolutely loved the sound and mic quality.

Now, since the last 2 months, the mic is picking up a lot of background noises instead of cancelling them out. As a result of which, my voice is barely audible to the caller.

I'm attaching a recorded voice clip for reference, you can hear the sound of the ceiling fan louder than my voice, something no other earphones had trouble supressing (including phone's mic)

I tried factory resetting the buds multiple times and even tested them on different phones, but nothing helped.

Anyone have any idea about how I may rectify this issue?

Recorded clip: https://drive.google.com/file/d/1BcrXqeGPutBghaLfEtcMju3kAdCzbXE1/view?usp=drivesdk

(Unable to attach it directly on forum)

[iamskhabeeb]

Actually I'm also facing same problem

[lunaticfiend]

Did it also stop charging wirelessly? Like it shows it is charging, but it doesn't even if I leave it overnight

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support