Galaxy Buds + Left Earbud Not Working

[kingsanz007]

My Galaxy Buds + are not Working since yest...The left one is not getting connectef to any device.

[DantonTheGreat]

discharge buds completely and charge for 2-3 hours. reset buds

[kingsanz007]

alright I'll try that

[bipint]

I have a similar problem with my brand new buds+, but with the right unit. Tried reset, but not working still

[DantonTheGreat]

I was able to solve by completely discharging, resetting, removing wearable and charging the case for 4-5 hours

[bipint]

Let me try this out. Tried calling online support as well as call support, did not help my cause

[kingsanz007]

btw the Gold charging points on my left bud has gone a little blackish

[kingsanz007]

I think it's some short circuit problem

[ganeshk94 · Accepted solution]

Take your buds plus to the nearest Samsung service centre . They will take the buds plus and give you a DOA certificate.

2. Then scan that certificate and send it to support.estore@samsung.com.

3. After verification they will send the COUPON .

4. Redeem it from Samsung shopping app.

[kingsanz007]

but how can i get it replaced