We apologize for the issue you are facing. Could you please confirm the model of your phone and whether you are using the wearable app? If so, kindly try the following steps:
Check the direction of each earbud. Make sure you are wearing the earbuds correctly. Adjust the volume of your earbuds using the device or the earbuds themselves. Check the earbuds' battery status. Ensure Ambient Sound mode is disabled if you are unable to hear sound clearly during calls. Verify your phone's sound settings. Restart both your phone and your earbuds. Check for software updates for your earbuds. For more information, please refer to this link: https://www.samsung.com/ae/support/mobile-devices/low-or-poor-audio-quality-on-samsung-earbuds/
