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Original topic:

Galaxy Buds 2 Overheat, Ambient Sound Not Working

(Topic created on: 11-04-2023 02:43 AM)
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Arsalan_Aslam_Pasta
Active Level 1
Options
Wearables

I bought galaxy buds 2 about 9months ago. Suddenly right earbud is overheating and when I further explored. Microphone and Ambient Sound were also not working. Is there any resolution to this issue. Any one found solution to above, please suggest. Further is there any repair option available in Karachi Pakistan.

8 Comments
HasanAskari
Expert Level 1
Wearables
Do you have Wear app installed on your phone ?
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Wearables

Yes

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HasanAskari
Expert Level 1
Wearables
Connect the working bud with the phone, now go to wear hamburger menu, click about wear, tap 7 times on software version, see the log of buds 2, if any problem shows. Now connect the faulty bud and recheck if any thing shows.

If nothing, it's buds internal issue, may be some wires/ ic are getting sort circuit.
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Wearables
I tried pressing 7 times but it is not generating any log.Screenshot_20231104_152621_Settings_1000057372_1699093582.png
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Wearables
Also checked clicked 7 times on this screen as well but nothing happens. Am I doing anything wrong?Screenshot_20231104_153239_Galaxy Buds2 Manager_1000057373_1699093959.png
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HasanAskari
Expert Level 1
Wearables
DM your number, I can't post screen recording here. Only pictures can be sent.
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Wearables
Shared
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OnionMotu
Beginner Level 3
Wearables

Any update on this issue?

My buds2pro Left bud stopped working after 9 months. Very minimal sound from speaker

Also in Karachi so want to know if they helped you replace or if you fixed your issue?

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