Galaxy Active 2 sleep tracking

[JacoMey]

My Active 2 does not track my sleep after the latest update. Can an

yone assist me?

[Tsogo_sam05]

Hi, JacoMey the smartwatch uses the heart rate sensor, on the back of your smartwatch, to record your sleep cycle.

Clean the back of your smartwatch with a clean cloth. Put the watch back on making sure it's in the correct position.

Change the heart rate settings to 'Always' on.

1. Press the Home button.
2. Select Samsung Health.
3. Select your bpm.
4. Select the three dots.
5. Select Settings.

Wear the smartwatch snugly on your wrist. Don't fasten it too tightly.

[JacoMey]

All was fine before the update

[Tsogo_sam05]

Hi, JacoMey kindly advised if the issue is resolved or still persisting?

[JacoMey]

I had to reset my watch this morning to see if that might work. Continuous hr and stress works by it does not do sleep tracking anymore.

[Tsogo_sam05]

Kindly be advised that there may be a fault with your smartwatch. Please go to the below link to locate the closest Authorized Service Centre to you.

https://www.samsung.com/za/support/service-centre/

[JacoMey]

Was definitely a software issues. I did a hard reset on my watch and now all back to normal.