We apologize for any inconvenience this may have caused you. Please follow the below troubleshooting that may solve the issue:
Delete data and close background apps: From your phone, open the Galaxy Wearable app. Depending on the connected watch, it may be necessary to tap the Watch settings tab. Then, tap About watch. Tap Storage, then tap Images or Audio, and then tap the Delete button.
Turn off Watch always on Swipe upwards on the watch screen, and then tap Settings from the Apps screen. Depending on your watch, you may need to tap Display. Tap Always On Display, and then tap the switch to turn off the feature.
Turn on power saving mode: When power saving mode is turned on, your watch's Home screen will be displayed in grayscale and all functions will be turned off, except calls, messages, and notifications that use Bluetooth. Wi-Fi and mobile data will also be turned off, and performance will be limited.
Swipe upwards on the watch screen, and then tap Settings from the Apps screen. Tap Battery and then, tap Power saving. To turn off Power saving mode, quick menu option is also available. Pull down the quick menu on your watch's Home screen, and tap the battery icon.
If the issue still persist, please send an error report so our technical team can investigate the issue and will assist you in solving it. Raising an Error Report via the Galaxy Wearable App: 1 Launch the Galaxy Wearable app. 2 Tap on. 3 Select Contact us. 4 Tap on Error Reports. 5 Select the device you would like to raise the error report for. 6 Tap on Frequency. 7 Choose between Once, Often or Sometimes.
