MHui
Active Level 1
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Wearables
Galaxy Bud+ not working. It connects and I can watch the vedios but suddenly it disconnects itself. Happening after security update. 
5 Comments
kmS10
Active Level 2
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Wearables
Hi Mhui,

I suggest you check for any software updates pending. Also try unpair them with your device and then you can try factory reset on buds and check of the issue persists.

Regards
KM
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MHui
Active Level 1
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Ì did that already, still didnt work
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Try resetting
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MHui
Active Level 1
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Did that too but still the same
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Samsung_Support2
Expert Level 1
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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