Formal Complaint regarding the Quality of Samsung Galaxy Watch 7 Strap (Blue)

[u-ness]

​I am writing to express my disappointment regarding the quality of the Galaxy Watch 7 (Blue strap) that I recently purchased.

​After a short period of normal use, I noticed that the blue outer layer of the strap is starting to "wear off," revealing a black color underneath. This significantly affects the aesthetic appearance of the watch, which is not what I expected from a premium Samsung product.

​As a loyal user of your products, I am surprised to encounter such a manufacturing or material quality issue so soon, especially since the watch has been used under normal conditions and has not been exposed to any harsh chemicals or environments.

​Based on this, I kindly request the following:

1. ​Confirmation if this defect is covered under the manufacturer's warranty.
2. ​A replacement strap of the original expected quality.

​I have attached (or will attach) clear photos showing the color fading and the underlying black material.

​Device Information:

• ​Model: Galaxy Watch 7
• ​Strap Color: Blue

​I look forward to your prompt response and a resolution to this matter.

@samsung kindly send me feedback 

[u-ness]

.

[TimonN]

I understand your disappointment.
But in attached image I do not seen any evidence of what you described.

Like blue colour peeling and showing black colour underneath.

Check warranty policy of this strap/band, I think normally it's 6 month.

[u-ness]

I think this is clear

[TimonN]

Understood now. So it means these bands are not thoroughly coloured.

Anyways post complaint to Samsung and see if they can replace.

[Samsung_specialist]

Thank you for contacting Samsung Gulf Electronics.

We understand your concern regarding the Galaxy Watch 7 (Blue strap), where the outer layer of the strap is wearing off and revealing the black material underneath.

Kindly note that strap defects may be covered under the manufacturer’s warranty depending on the warranty terms and duration. Since you have observed this issue under normal usage and with no exposure to harsh chemicals, you may request a replacement strap from Samsung.

To proceed, please visit the nearest Samsung authorized service center for inspection and replacement of the strap, if eligible under warranty:
https://www.samsung.com/ae/support/service-center/

For further assistance or inquiries, you may also reach us via:
https://www.samsung.com/ae/support/contact/