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Original topic:

Earphones not connecting

(Topic created on: 04-20-2021 08:31 AM)
ShaheedP
Beginner Level 3
Options
Wearables
Hi, help needed. I have s9. Earphones via Bluetooth not connecting and not picking up name on scan. Please help resolve.
2 Comments
Maps_sam07
Moderator
Moderator
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Wearables

Hi ShaheedP

 

Clear your Bluetooth cache and reset your network settings

 

1. Open settings> Apps> Bluetooth> Storage> Clear Cache

2. Settings> General Management> Reset> Reset network settings. 

3. Perform a soft reset: 
Press the side key and volume-down key simultaneously for about 8 to 10 seconds. 
* The device may take a screenshot, however keep holding till it restarts. 

 

 

ShaheedP
Beginner Level 3
Options
Wearables
Thanks for the guidance.