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Resolved! Solved

Original topic:

Earbuds

(Topic created on: 08-21-2020 10:42 AM)
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8Cats
Active Level 2
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Wearables
I have redeemed the earbuds when I got my S20 on 15 May. Received a refernce number CITD145326676172. Have sent numerous emails to verify@samsung but no one ever replies. 
14 Comments
Solution
Maps_sam07
Moderator
Moderator
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Wearables

Hi  8Cats

 

Please provide your email address so we can escalate this to the relevant department. 

8Cats
Active Level 2
Wearables
Hi Maps_sam07. Any feedback yet?
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8Cats
Active Level 2
Wearables
good day. sent many emails to verify@. no replies. please can you follow up for me?
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8Cats
Active Level 2
Wearables
hwkurland@mweb.co.za
AshS21
Beginner Level 2
Wearables
mine was escalated 17 days ago. after also claiming in May.

I was advised it would be despatched 2 days later.

no replies to the 6 emails I've sent thus far.
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Maps_sam07
Moderator
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Wearables

Hi Ash 

 

That sounds frustrating, let us see how we can resolve that together.

 

Please provide your CIT number and email address so we can check for feedback with the relevant department.

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hvdm1994
Beginner Level 4
Wearables
I am also yet awaiting any further confirmation of my earbuds although I claimed them back in May..
After several emails I yet have not received any thing
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8Cats
Active Level 2
Wearables
Write a review on Hello Peter. It worked for me
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Duvies
Active Level 1
Wearables
Same here. Bought 19 March, got confirmation that buds were allocated, Samsung has been ignoring me ever since. 😡😡😡