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Original topic:

Earbuds pro disconnects

(Topic created on: 10-05-2021 02:03 PM)
Members_td6WI4B
Beginner Level 2
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Wearables

Dear All,

 

i am facing a problem with the z fold3 with ear buds pro, earbuds pro works fine on youtube, (sometimes it disconnects or pause the video for no reason but thats not the problem i am talking about here now) .      but once i do a call  or i answer coming call  it disconnects and i keep pressing on the bluetooth icon on the call screen to switch it on,   it switchs on for a second  then turns off again  and the call sound goes to the mobile it self.

 

appreciate your solutions

thanks

4 Comments
VikrantTambade
Active Level 6
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Wearables
Try to reset the buds from earbuds setting and also check for software update.
Members_td6WI4B
Beginner Level 2
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Wearables

thanks i already have done that  and nothing changed

VikrantTambade
Active Level 6
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Wearables
In that case you may check with service center.
Samsung_specialist
Community Manager
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Wearables

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/