Thank you for bringing this to our attention, we will do our best to resolve this matter.
In order to resolve your query and escalate it accordingly, please send us an email to email@example.com with this query copied on it. Please also include the following details:
*Model and serial number of the buds
* Proof of Purchase
*Picture of the buds, case, serial number
* Picture of the ear injury or any medical reports.
Please let me know which email address you will be using to send these so I can alert the relevant department?