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Original topic:

Ear buds

(Topic created on: 8/26/20 1:30 PM)
ThaboMaaga
Beginner Level 2
Options
Wearables
How do I redeem for my free budd? App doesn't give me an option to redeem nor load my proof of purchase  and Samsung call center doesn't assist at all

2 Solutions


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Solution
Maps_sam07
Moderator
Moderator
Options
Wearables

Hi ThaboMaaga

 

Please note that Buds promotion is Applicable to the first 4,000 redeeming customers.

 

To claim try the following troubleshooting steps in order to redeem

 

1. Please check that your Samsung Account on the device is correct.

2. Uninstall the Samsung Members app, then re-install it again

3. Sign in with your Samsung Account on the Samsung Members app.

4. Check for the banner under "Benefits"

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Solution
Maps_sam07
Moderator
Moderator
Options
Wearables

Please visit the link below to see the Ts and Cs, when you scroll to the bottom of the page you will see the following:

 

Claim a pair of Galaxy Buds+ when you buy a Galaxy A31

* Applicable to the first 4,000 redeeming customers.

Purchase Offer period

15 May 2020 to 31 August 2020

Buds+ Redemption Period

15 May 2020 to 07 September 2020

 

https://www.samsung.com/za/offer/galaxy-a31-buds-promo/

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5 Comments
Solution
Maps_sam07
Moderator
Moderator
Options
Wearables

Hi ThaboMaaga

 

Please note that Buds promotion is Applicable to the first 4,000 redeeming customers.

 

To claim try the following troubleshooting steps in order to redeem

 

1. Please check that your Samsung Account on the device is correct.

2. Uninstall the Samsung Members app, then re-install it again

3. Sign in with your Samsung Account on the Samsung Members app.

4. Check for the banner under "Benefits"

View solution in context

abek276
Beginner Level 2
Options
Wearables
this is nonsense no where did it say only first 4k now its not benefits

I would like feedback or else I would like to take up with CPA
Solution
Maps_sam07
Moderator
Moderator
Options
Wearables

Please visit the link below to see the Ts and Cs, when you scroll to the bottom of the page you will see the following:

 

Claim a pair of Galaxy Buds+ when you buy a Galaxy A31

* Applicable to the first 4,000 redeeming customers.

Purchase Offer period

15 May 2020 to 31 August 2020

Buds+ Redemption Period

15 May 2020 to 07 September 2020

 

https://www.samsung.com/za/offer/galaxy-a31-buds-promo/

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abek276
Beginner Level 2
Options
Wearables
this was not on the mtn deal I have written to samsung and I intend on going to the CPA if this isn't sorted out

I have a picture of the of i bought into at mtn and it says nothing about first 4k

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lorenzo1980forlids
Beginner Level 2
Options
Wearables
I agree ,I am having same issue
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