Couldn't connect with my galaxy buds3 pro via the wearable app, why?

[Binnaam]

I couldn't connect with my galaxy buds3 pro via the wearable app. Even though the name of the buds3 pro couldn't appear while searching for it to connect. I have the only way to get connection through Bluetooth only so I couldn't use the full benefit of it.

Please let me know when you are figure out the main issue 

[Samsung_specialist]

Thank you for contacting us.

Regarding your issue with connecting your Galaxy Buds3 Pro through the Galaxy Wearable app, we understand the inconvenience caused when the earbuds only connect via Bluetooth and do not appear inside the app.

To help resolve this issue, please follow the steps below:

1. Ensure the earbuds are fully charged and placed inside the case
2. Turn Bluetooth OFF and ON on your phone
3. Restart your phone and try again

Reset the earbuds:

1. Open Galaxy Wearable app (if possible) > Earbuds settings > Reset earbuds
2. If the earbuds are already paired via Bluetooth, remove/unpair them from Bluetooth settings and try connecting again through the app
3. Make sure both Galaxy Wearable app and Galaxy Buds Manager plugin are updated from Galaxy Store or Play Store
4. Try connecting the earbuds while they are inside the case with the lid open
5. If the issue continues, please try pairing the device with another compatible phone to check if the issue is device-related or earbuds-related.

Or contact us via:
https://www.samsung.com/ae/support/contact/