Buds

[Asha108]

Hi, I am also trying to claim the promotional buds as I purchased the Samsung A31 last week from MTN online...they advised that i should claim them via Samsung members, however I don't see it anymore here...please assist.

Thank you.

[clinteastwood]

me neither...I'm also looking for it?

[sphadi]

me too

[frankvw]

me too

[Coretta]

it was on here 2 weeks ago. you get no notification that you registered though. I do however think that the promotion is very unorganized. they don't tell you before purchasing the device that you need to claim for it.

[GeeMan]

same problem

[BilB]

filled the form to redeem, but got no confirmation email?

[Twak]

I claimed the promotion on the 18th of August I still have to get feedback

[Tsogo_sam05 · Accepted solution]

Hi, Asha108 please ensure that you are signed into your Samsung Members application and updated all the apps when starting up the device.

Kindly clear your cache.

Follow the steps below to do this:

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Tap on the 3 dots on the upper right.
5. Select Show system Apps.
6. Select Samsung Members App.
7. Select Storage.
8. Select Clear Cache.

If the issue persists, please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however, keep holding the buttons for a few more seconds.

[Asha108]

Thank you Tsogo, will try that.