Asha108
Beginner Level 2
Hi, I am also trying to claim the promotional buds as I purchased the Samsung A31 last week from MTN online...they advised that i should claim them via Samsung members, however I don't see it anymore here...please assist.

Thank you.
1 ACCEPTED SOLUTION

Accepted Solutions
Tsogo_sam05
Moderator
Moderator

Hi, Asha108 please ensure that you are signed into your Samsung Members application and updated all the apps when starting up the device.

 

Kindly clear your cache.

 

Follow the steps below to do this:

 

  1. From the home screen, swipe either up or down to access apps.
  2. Select Settings.
  3. Select Apps.
  4. Tap on the 3 dots on the upper right.
  5. Select Show system Apps.
  6. Select Samsung Members App.
  7. Select Storage.
  8. Select Clear Cache.

 

If the issue persists, please perform a soft reset of your device.

 

Press and hold the power and volume down buttons for about 10 seconds.

 

*The device may take a screenshot, however, keep holding the buttons for a few more seconds.

View solution in original post

Reply
Loading...
9 Comments
clinteastwood
Beginner Level 2
me neither...I'm also looking for it?
Reply
Loading...
sphadi
Beginner Level 2
me too
Reply
Loading...
frankvw
Beginner Level 3
me too
Reply
Loading...
Coretta
Beginner Level 4
it was on here 2 weeks ago. you get no notification that you registered though. I do however think that the promotion is very unorganized. they don't tell you before purchasing the device that you need to claim for it.
Reply
Loading...
GeeMan
Beginner Level 2
same problem
Reply
Loading...
BilB
Beginner Level 2
filled the form to redeem, but got no confirmation email?
Reply
Loading...
Twak
Active Level 1
I claimed the promotion on the 18th of August I still have to get feedback
Reply
Loading...
Tsogo_sam05
Moderator
Moderator

Hi, Asha108 please ensure that you are signed into your Samsung Members application and updated all the apps when starting up the device.

 

Kindly clear your cache.

 

Follow the steps below to do this:

 

  1. From the home screen, swipe either up or down to access apps.
  2. Select Settings.
  3. Select Apps.
  4. Tap on the 3 dots on the upper right.
  5. Select Show system Apps.
  6. Select Samsung Members App.
  7. Select Storage.
  8. Select Clear Cache.

 

If the issue persists, please perform a soft reset of your device.

 

Press and hold the power and volume down buttons for about 10 seconds.

 

*The device may take a screenshot, however, keep holding the buttons for a few more seconds.

View solution in original post

Reply
Loading...
Thank you Tsogo, will try that.
Reply
Loading...