Open the Galaxy Wearable app on your connected phone and ensure both earbuds are connected. Test your earbuds to see if they are functioning normally. If you still experience issues, proceed to the next step. To factory reset your Samsung earbuds:
Tap on "Earbud settings." Select "Reset," and then tap "Reset" again to confirm. If these steps do not resolve the issue, please visit the nearest service center for further assistance.
Sometimes the problem is on the other side because the network is weak there. But if you communicate with another person and the handset works, the problem is as you mentioned.
