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Original topic:

Buds 3 pro not working

(Topic created on: 10-02-2025 02:53 PM)
68 Views
Joe2255
Active Level 2
Options
Wearables
My Buds 3 Pro sound (media playback) is not working. Except for this sound issue, all functions are working perfectly, including ANC. Notification alerts and ANC switching sounds are also coming through normally. What i can do now 😥
2 Comments
StromSh
Active Level 1
Wearables
Reset
Samsung_specialist
Community Manager
Options
Wearables

We're sorry to hear about your experience.

To assist you further, follow these steps:
1. Settings > Software update > Download and install > Download > Install now.
2. Go to the Settings => select Device Care =>Optimize now.
3. Settings > General management > Reset > Reset network settings > Reset settings > Reset.
4. Make sure the Buds is up-to-date via Wearable app.
5. Run a diagnosis test via Member app :
Download Samsung member app from Galaxy store then open the app => diagnosis => Phone diagnosis.

For more details, please visit this link:
https://www.samsung.com/ae/support/mobile-devices/galaxy-buds-what-is-the-problem-if-the-audio-quali....

If the issue persists, please visit a service center for further assistance. You can locate your nearest service center using the link below:https://www.samsung.com/ae_ar/support/service-center/.