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10-02-2025 02:53 PM in
Wearables- Mark as New
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10-02-2025 02:57 PM in
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10-06-2025 09:35 AM in
WearablesWe're sorry to hear about your experience.
To assist you further, follow these steps:
1. Settings > Software update > Download and install > Download > Install now.
2. Go to the Settings => select Device Care =>Optimize now.
3. Settings > General management > Reset > Reset network settings > Reset settings > Reset.
4. Make sure the Buds is up-to-date via Wearable app.
5. Run a diagnosis test via Member app :
Download Samsung member app from Galaxy store then open the app => diagnosis => Phone diagnosis.
For more details, please visit this link:
https://www.samsung.com/ae/support/mobile-devices/galaxy-buds-what-is-the-problem-if-the-audio-quali....
If the issue persists, please visit a service center for further assistance. You can locate your nearest service center using the link below:https://www.samsung.com/ae_ar/support/service-center/.
