Buds 3 Pro

[ajithice]

I have an issue with my Ear bud 3 pro ,

Both ear piece corner have an Paint removed by put in ear bud case , that both corner not to have an any scratches automatically ,so today I am escalated in service center also ,waiting for the reply ,how it's come it's an quality issue, 

Before I raised 

Now solution Given by samsung service center. 

New ear buds changed by Samsung service center today

After

[Bipuldebsharma]

।।র‌শ

[Phenom176]

No use escalating in service centre..its a known issue which samsung has acknowledged
..this issue is reportedly resolved with buds 4 series

[PramodPant]

Same here bro

[ajithice]

Are you escalated in service center

[PramodPant]

Yes, but they said not covered in warranty, just registered the feedback

[cs_member10 · Accepted solution]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.

Warm Regards,
Samsung Customer Support

[ajithice]

Thanks for the response,

I need and solutions for this , it's an premium product, but here the Quality issue will create means , why I will give that price to buy the product, so given an valid response for this....

[ajithice]

Today i got new ear buds received from samsung service center, Thanks to Hosur samsung Service center. Quick response from service center. Now my Issue is solved.

Samsung service samsung customer samsung india