Original topic:

Bluetooth connectivity

(Topic created on: 09-18-2022 04:12 AM)
einna
Beginner Level 2
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Wearables
Hello can someone help me how to fix my problem? The thing is i tried to connect my wireless headphone to my phone Bluetooth but my phone can't find my wireless headphone name i tried to someone's phone and really working and when it comes to my phone didn't find the name to connect in my Bluetooth  i tried to re scan but the wireless headphone name isn't showing to connect what should i do? I already reset my Bluetooth but still isn't working hope someone can help me with this problem i did everything to find way to connect but isn't working but in others phone the wireless headphone was working good why my phone isn't reading the name?
2 Comments
Lal12
Active Level 1
Wearables
I think u have to remove some saved Bluetooth devices after that try to connect.
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Samsung_specialist
Community Manager
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Wearables

Hi,


Kindly make sure that your device is updated to the last software update.
You may try to reset the network settings from the device settings > General > Reset > Reset Network settings. ( CAUTION: This menu deletes all the network information such as Wi-Fi, and Bluetooth).
And, please try to diagnose the Bluetooth performance from the Samsung members app > get help page > diagnostics.
You should make sure that the headphones are in their pairing mode and turned on, then try to connect them to your phone.

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