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Original topic:

Bluetooth connection issue on wearable

(Topic created on: 06-14-2021 12:41 PM)
TooMee
Beginner Level 3
Options
Wearables
Does anyone know why my JBL Bluetooth headset won't connect to my Samsung watch? The watch doesn't recognise the headset when performing a Bluetooth scan. 
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1 Solution


Accepted Solutions
Solution
Maps_sam07
Moderator
Moderator
Options
Wearables

Hi TooMee

Please refer to the Headphones manual.

Here are possible reasons why your phone wouldn't pair with your headphones:

*Your headphone Bluetooth is not turned on.

*Your headphone Bluetooth is not discoverable.

*The pass-code used is incorrect.

*The headphones are already connected to another device and needs to be reset.

On the headphones manual, there should be a pass-code and instructions to turn on Bluetooth and make it discoverable.

Please let us know what error message you are getting and provide a screenshot.

Also, are you able to discover your headphones when searching?

What is the make and model of your headphones?

These questions will assist narrow down the troubleshooting to resolve the issue.

In most cases, there is a button on the headphones that you need to press and hold to activate Bluetooth and make it discoverable.

Thank you

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2 Comments
Solution
Maps_sam07
Moderator
Moderator
Options
Wearables

Hi TooMee

Please refer to the Headphones manual.

Here are possible reasons why your phone wouldn't pair with your headphones:

*Your headphone Bluetooth is not turned on.

*Your headphone Bluetooth is not discoverable.

*The pass-code used is incorrect.

*The headphones are already connected to another device and needs to be reset.

On the headphones manual, there should be a pass-code and instructions to turn on Bluetooth and make it discoverable.

Please let us know what error message you are getting and provide a screenshot.

Also, are you able to discover your headphones when searching?

What is the make and model of your headphones?

These questions will assist narrow down the troubleshooting to resolve the issue.

In most cases, there is a button on the headphones that you need to press and hold to activate Bluetooth and make it discoverable.

Thank you

View solution in context

TooMee
Beginner Level 3
Options
Wearables
"The headphones are already connected to another device and needs to be reset." I think I have my answer, thank you.
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