cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Back sensor cover

(Topic created on: 02-15-2022 08:20 PM)
121 Views
Sue-Anne
Active Level 1
Options
Wearables
The back sensor of my galaxy watch came off for the second time in the 3 years that I have it. What can I do as it is no longer under warranty. My husband got the same watch and never had this type of problem. Every time it's costing me money and time to get it fixed. I was told last time they can't just clue it, they must replace the piece. Not happy at all
6 Comments
Muhammad_
Active Level 3
Wearables
Maybe try Samsung, if the replace it and it breaks again they should fix it for free
0 Likes
Muhammad_
Active Level 3
Wearables
Another alternative may be to try glue it yourself if the sensor is still functional
0 Likes
Real-Sello
Active Level 9
Wearables
A lot of us have had that problem. I tried to get my watch active fixed at Samsung and they told me ridiculous prices. I just glued it back with some pvc glue. All the sensors work perfect and the back cover never came off. I hardly ever get into the pool with the watch nor immerse it in water so I didn't care much for water resistance. Otherwise it's still hanging on tight.
0 Likes
sapmarvins
Active Level 7
Wearables
I have similar problem with my watch active 2 LTE. How much did Samsung charge you?
0 Likes
Tsogo_sam05
Moderator
Moderator
Options
Wearables

Hi, Sue-Anne kindly note that your device may need to be booked in for assessment. Please go to the below link to locate the closest Authorized Service Centre to you.

https://www.samsung.com/za/support/service-centre/

0 Likes
Sue-Anne
Active Level 1
Wearables
Thanks will take it to a Samsung service centre. Will keep you all up to date
0 Likes