Original topic:

BUDS 2 PRO

(Topic created on: 01-07-2023 03:43 PM)
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Samir
Active Level 5
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Wearables
When i enable active noise cancellation on my buds 2 pro, winds volume is disturbing. There is no working properly in active noise cancellation in bus 2 pro. I think buds 2 is better work in active noise cancellation.
1 Comment
cs-member11
Moderator
Moderator
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Wearables

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We apologize for the inconvenience you are facing And please follow the easy troubleshooting steps which might help to solve the issue.

How to Reset Galaxy Buds
For Galaxy buds:

Kindly open Galaxy Wearable App.
Tap on about earbuds.
Reset earbuds.

For Galaxy buds + & Galaxy buds live:

Kindly open Galaxy Wearable App.
Tap on General.
Reset.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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