VaibhavMoon
Active Level 3
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06-21-2020 05:32 PM in
Wearables
I am facing very annoying issue with Galaxy Buds+. Sometimes buds wont charge inside of case and lights have just stopped glowing when the case is opened which makes it very difficult to guess battery status of buds. Also most of the time, the case battery level just doesnt show anymore in wearable app.
This buds are just **bleep** me off. Anyone also facing this problem or has found solution to this problem?
3 Comments
Samsung_Support 3
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06-23-2020 08:44 PM in
WearablesDear Samsung Member,
Greetings from Samsung Customer Support!
Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
pgshankar
Active Level 4
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06-25-2020 08:09 PM in
Wearables
Hey try some of the below steps.
1. Fully charge the case.
2. If the buds won't charge try repositioning them as they might not sit properly on pins.
3. Clean your case and buds thoroughly.
4. Case battery level will not appear on the app if you removed both the buds out of the case.
5. Update software and galaxy wearable app
6. Try resetting the buds
1. Fully charge the case.
2. If the buds won't charge try repositioning them as they might not sit properly on pins.
3. Clean your case and buds thoroughly.
4. Case battery level will not appear on the app if you removed both the buds out of the case.
5. Update software and galaxy wearable app
6. Try resetting the buds
ramashankarc
Active Level 1
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08-05-2020 04:29 PM in
Wearables
need help. can i use a 25w charger to charge the galaxy buds+? is it safe enough hope this does not damage the charging case and the buds.