Original topic:

Altimeter of Galaxy Watch 46mm not working

(Topic created on: 06-03-2020 11:34 PM)
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Urbainium
Active Level 2
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Wearables
Hi,

I need some help with this problem with my Galaxy Watch 46mm. After upgrading the last major update a couple of months back, my watch has stopped recording the floors, or showing any data on the Altimeter and Barometer app.

Anyone else facing the issue?
Any suggestions how can I fix it? I already have tried resetting the Watch and it is currently running the latest version of the software. 

Galaxy Watch 46mm


Cheers!

Shashwat
6 Comments
Aashish
Expert Level 4
Wearables
Try callibrating it from settings.
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Urbainium
Active Level 2
Wearables
tried, nothing happens even after that
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Aashish
Expert Level 4
Wearables
Try updating it to latest version, check if the barometer vent on the bottom is clogged? If nothing helps a reset may be needed.
Samsung_Support3
Moderator
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

grojasn
Beginner Level 2
Wearables

I have the same issue with my Galaxy Watch, it stopped working once (altimeter & barometer), then it came back randomly and it is gone again. 

Urbainium
Active Level 2
Wearables
once I hard reset the watch, and as long as you don't update the Altimeter app... it works!
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