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Kindly clear your cache.
Follow the steps below to do this:
- From the home screen, swipe either up or down to access apps.
- Select Settings.
- Select Apps.
- Tap on the 3 dots on the upper right.
- Select Show system Apps.
- Select Samsung Members.
- Select Storage.
- Select Clear Cache.
If the issue persists, please perform a soft reset of your device.
Press and hold the power and volume down buttons for about 10 seconds.
*The device may take a screenshot, however, keep holding the buttons for a few more seconds.
Please see link below for Ts&Cs and steps of claiming the Galaxy Buds+