Alvina
Beginner Level 2
Upgraded to A31 with MTN, the special was with Galaxy Buds. I was never advised about this first 4000 customers can claim the buds. SAMSUNG, this is not fair. I feel tricked into buyer the A31. Please just tell me at least what number my device purchase was. 
1 ACCEPTED SOLUTION

Accepted Solutions
Tsogo_sam05
Moderator
Moderator

Hi, Alvina 

Kindly clear your cache.

 

Follow the steps below to do this:

 

  1. From the home screen, swipe either up or down to access apps.
  2. Select Settings.
  3. Select Apps.
  4. Tap on the 3 dots on the upper right.
  5. Select Show system Apps.
  6. Select Samsung Members.
  7. Select Storage.
  8. Select Clear Cache.

 

If the issue persists, please perform a soft reset of your device.

 

Press and hold the power and volume down buttons for about 10 seconds.

 

*The device may take a screenshot, however, keep holding the buttons for a few more seconds.

 

Please see link below for Ts&Cs and steps of claiming the Galaxy Buds+

 

https://www.samsung.com/za/offer/galaxy-a31-buds-promo/

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17 Comments
Tsogo_sam05
Moderator
Moderator

Hi, Alvina 

Kindly clear your cache.

 

Follow the steps below to do this:

 

  1. From the home screen, swipe either up or down to access apps.
  2. Select Settings.
  3. Select Apps.
  4. Tap on the 3 dots on the upper right.
  5. Select Show system Apps.
  6. Select Samsung Members.
  7. Select Storage.
  8. Select Clear Cache.

 

If the issue persists, please perform a soft reset of your device.

 

Press and hold the power and volume down buttons for about 10 seconds.

 

*The device may take a screenshot, however, keep holding the buttons for a few more seconds.

 

Please see link below for Ts&Cs and steps of claiming the Galaxy Buds+

 

https://www.samsung.com/za/offer/galaxy-a31-buds-promo/

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Adelene
Beginner Level 2
Where do I find the option to redeem?
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Bianca2312
Beginner Level 2
i would so like to redeem please help
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ywait
Beginner Level 2
Hi. I am struggling with the claiming of free buds since yesterday. Please help
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fred1977
Beginner Level 2
I tried everything @samsung has recommended but nothing works. duped by the false advertising i guess
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PsychPunk
Beginner Level 2
I also upgraded and took the A31 because I wanted buds and after the whole process I asked for the buds and was told that it was for 4000 only I think it is a ripp off and we where cheated.
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HeinA
Active Level 3
Good luck.They well just keep sending you a useless link to their so called terms and conditions
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HeinA
Active Level 3
We should all stand together in a class action against this
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robertrps
Active Level 1
agreed
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