I am writing to express my dissatisfaction with a recent customer service interaction on 16-09-2024. I contacted the chat support regarding an ongoing issue, but unfortunately, the agent I interacted with lacked the necessary knowledge to assist me. This resulted in a significant waste of my time, as the information provided was inaccurate and unhelpful. To further compound the issue, I subsequently received a phone call on 17-09-2024 ( from 048795100 at 12:31pm) from another agent who seemed equally uninformed and unable to address my concerns.
During the interaction, the agent consistently interrupted me and exhibited rude behavior. I attempted to communicate my concerns, but the agent's repeated interruptions prevented a productive conversation. The agent stated, "since you are interrupting, I will too" which I found entirely inappropriate. I am extremely disappointed by this interaction and expect better from your representatives.
I am extremely disappointed with the level of service I received and request that appropriate measures be taken to address these shortcomings. I trust you will take my feedback seriously and work towards improving the customer service experience for all.
We sincerely apologize for the experience you went through. Please provide us with the contact number you received the call on so we can investigate this matter.
