Can't use or add Door Lock in Digital Wallet

[Galaxygoal]

I'm unable to use Door Lock feature in my Samsung S24 ultra, any suggestions or opinions?

[Galaxygoal]

I'm unable to use Door Lock feature in my Samsung S24 ultra, any suggestions or opinions?

[Samsung_specialist]

Thank you for reaching out to us. We understand that you are unable to use the Door Lock feature on your Galaxy S24 Ultra, and we are here to assist you.

To help resolve this issue, please try the following steps:

1. Update Your Device: Ensure your phone is running the latest software version by going to Settings > Software Update.
2. Update the SmartThings App: If you are using a smart door lock through SmartThings, make sure the app is updated from the Galaxy Store.
3. Check Device Compatibility: Not all door lock models support full control with all Samsung devices. Please ensure that your specific door lock is compatible within the SmartThings ecosystem.
4. Verify Network Connection: Smart door lock features require a stable internet connection. Make sure both your phone and the door lock hub are connected properly.
5. Re-add the Device: In the SmartThings app, try removing the door lock and adding it again to refresh the connection.

If the issue continues after these steps, please let us know, and we will be happy to assist you further.