facing network issues in j7 prime

[anp]

i am facing so much network issues from last update november, i think its only in my phone or all j7 prime users,can this be fixed...plz fix this problem.

[chandraprakash]

no my phone works well after update in November. I think the problem in your phone

[anp]

i dont know what to say

[admin_]

Thanks for being with Samsung and for sharing your concern. Kindly follow the below steps to resolve the issue:
Check by using any other Sim card.
1) Ensure that network frequency of your device should be selected on Auto-mode.
2) Menu > Settings > Connections > More Networks > Mobile Networks > Network Mode > Select auto mode (GSM/WCDMA/LTE).
3) Search for the Network Manually as follows:
Menu > Settings > Connections > More Networks > Mobile Networks > Network Operators > Select Manual Search.
4) Run your device in safe mode.
5) Take the complete backup of your device and reset the device.

Be sure to hit ♡ when you find an answer that works for you.

[anp]

thank you samsung