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Original topic:

heating & touch sensitivity issue.

(Topic created on: 11-19-2020 05:39 PM)
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SAURAVMISRA
Active Level 8
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Device is heating with very fast battery drainage, slow charging speed,
And most imporyantly, biggest problem is cant receive incoming calls by swiping on the accept option on the display, it never responds. Need to use volume rocker to receive & side key to end calls.
Device is extreamly heating on continuous usage of even 15-20 minutes.
Plz india beta team, release the beta 4 & 5 a bit faster. Hope you understand the pain
2 Comments
dentomatics
Active Level 1
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I too really disappointed with this issue from day one I brought Note 20 Ultra
IndiaBetaTeam
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Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

 

If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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