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Original topic:

PUBG

(Topic created on: 10-07-2023 11:49 PM)
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ShahidSalman
Active Level 3
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Hi All 

I am facing issue in overheating even when my device is not in use or no background apps are running and all my settings are in High end to and also while playing BGMI my phone heats within a minute and also the brightness dim even after playing in front of the table fan the display is dim and also phone heats until I exit the game. My expectations are high with Samsung because I have switched from IPhone so please optimise the game performance so that I don't have to feel unwanted purchase to this device Galaxy S23 Ultra
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IndiaBetaTeam
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Dear Samsung member,

Greetings from Samsung customer support.

Kindly share logs just at the time of the issue occurring as without logs issue cannot be analyzed this issue. Please share the complete issue description, please share video/image, logs, and report issues just at the time of occurring with the video.

To attach the log file:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. This will help us to further investigate and resolve your concern.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
India Beta Team

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