Factory reset after Update

[JayantaD]

Many of us facing many issues. Please follow the steps for better and smooth UX:

1. Backup your data (No apps) with Smart switch.

2. Factory reset device.

3. Restore backup (No apps).

4. Install and update you apps from Galaxy Store and Play Store.

I did that and most of issues reported are nill or rare for me.

[HarshKarwal]

Can you elaborate on the phrase "No apps"? Why should the backup be done without the apps? 🙂

[AJ7Pro]

Because backing up apps take a lot of time.

[JayantaD]

I mean don't backup App and App data Installed on your device. Backup other things like contacts messages and other data other than app. Install your app fresh from Galaxy store and Play store after restoring the backup. Because some apps that are install prior to update( android 10) make device lags when restore from backup.

[VinodBhanot]

I have to perform Network Reset only to Make and Receive Calls on Mobile

[IndiaBetaTeam]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would like to inform you that in order to further analyze your concern kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support