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11-06-2023 12:25 AM in
TipsI just updated UI 6.0 and can't connect my s23 ultra to a Toyota Auris. I have already unpaired it twice and every time I pair it again, it tells me that there is a problem with the Bluetooth connection. Before the update it connected automatically for both music and calls. Not now...Seeing that this error appeared, I tried to link a smart watch with the car from which I listen to music when I do sports (a ticwatch 5 pro), it connected correctly and I was able to listen to music.Therefore it is not the car's fault (obvious since before the update it worked well), but I still did the test with the watch to corroborate it.Samsung and its **bleep** updates, which change the appearance of your phone and are not even optional, force you to update if you want the security patches and screw up your phone. Now, after having spent almost €1,500 on a Samsung phone, I can't listen to music on the phone in the car and worse still, I can't use the hands-free phone on calls!
If the only solution they give me is to factory restore a 512GB phone, why the hell do you think he bought a cell phone with that storage, to have it empty???
I'm not going to restore a phone with more than 300GB occupied, and spend 1 or 2 days restoring everything and losing things along the way...
€1500 spent to have these problems...
Samsung never again.

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11-13-2023 08:55 AM in
TipsDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.
To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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11-24-2023 09:48 PM in
Tips