Active Level 1
I'm facing issues with all calls (normal calls,wifi calling, whatsapp calling) whereby for some time like 2-3 seconds I'm not able to hear the other person while for other times the person I am speaking to is not able to hear me.


Also in pubg, I'm facing loading issue. Like while I'm in game there's a message appearing out of nowhere like loading... and it stays like that as i said for 2-3 seconds.  


Does anyone face such issues on s10 lite ?


My phone is updated and security patch is of March 2020

2 Comments

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check device network mode settings
Settings > Connections > Mobile networks > network mode SIM1 or SIM2 > network mode.

 

2. Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.

Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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I have excat problem specially started after aug 5th 2020 software update. solution provided by Samsung is not working.
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