unknown app installed on Samsung M21

[RK2110]

Hi All,

System upgrade happened on my phone today. After upgrade, noticed some chat app got installed without my knowledge. I uninstalled it manually. After sometime noticed another app, named "Chingari" was present; installed that also manually.

Please help if there seems to be some security issue.

[Anonymous · Accepted solution]

it's not any issue ...it's because by chance you clicked on galaxy store recommended app install section.... now do this settings 👇

[Anonymous]

you not enabled that is good but before that by mistaken you clicked on recommended apps of galaxy store that's i told

[RK2110]

thank you for the response !!!

just checked that customisation service is disabled on my phone; I never enabled it yet.

[Ehsank · Accepted solution]

first go to settings and check marketing choice is off?
and 2nd thing is disable auto update apps if you not yet done

[RK2110]

couldn't get "marketing choice" option; so I disabled "receive marketing info".
also auto update apps are default disabled since beginning.
BTW, just got to know that Samsung does installs apps (mostly gaming) on every update without user's knowledge or permission; just hoping it doesn't install any problematic app in the background :).

[Ehsank]

see here
and one more thing when we setup Galaxy store at the beginning or after reset in homepage there were some selected apps to download we always should untick all then click on continue

[Ehsank]

by the way i think you have done and hopefully you will not face th8s issue again👍👍

[RK2110]

Thanks a lot for the resolution !!
I double checked on device, these options were already disabled. Surprisingly Samsung support couldn't suggest any remedy yet :).
To be on safer side, I disabled galaxy store itself.

[RK2110]

Hi All,
Fortunately got someone from Samsung on call. First he said that during upgrade, it asks with list of recommended apps & installs only of we say yes. When I told that no such pop up came, then he said that yes, without user's approval also Samsung installs few default apps which come along with upgrade & those app details mentioned in patch docs.
When I checked that doc with him on call, there was no such info; so next he said that we don't disclose in patch notes, but install as those apps are harmless :).

Finally I concluded that Samsung might have some hidden agenda behind installing such (or even more insecure apps in background).

Request all to be careful !!!