Original topic:

stuck on Black Screen of death !!

(Topic created on: 05-15-2020 11:31 AM)
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janakmallik
Active Level 3
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Tech Talk
stuck on Black Screen !!
At first I don't notice that it happened sometime with this phone. But yesterday the screen got stuck on Black Screen after taping the power key . After a long time by taping the power key frequently, the screen backs again . The same thing happened again after few times . But this time the black screen stayed for one day. And today this happened twice again. 
As i buy this phone on 2019, June 16 , I am afraid of that if these situation happened again after expring the phone's warranty , what i will do !?
I think it's a software malfunction !!
Please help.
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5 Comments
ixso
Active Level 7
Tech Talk
what's your handset?
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janakmallik
Active Level 3
Tech Talk
Samsung galaxy a20
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ixso
Active Level 7
Tech Talk
is it updated to android 10? did you hard reset your device? if not then try to hard reset.Ensure the device is powered off.Simultaneously press and hold the Volume up and Power buttons until the device vibrates and the Android Recovery screen appears then release all buttons.From the Android Recovery screen, select Wipe data/factory reset.
janakmallik
Active Level 3
Tech Talk
no , it doesn't get the android 10 update.
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ixso
Active Level 7
Tech Talk
visit local shop or service center they'll will update your handset's software.
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