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04-11-2020 06:05 PM in
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04-22-2020 02:44 PM in
Tech TalkDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve "network issue "kindly follow the below given steps:
1)Check Network mode and set it to Auto Connect. (Settings >
Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)
2)Reset the device:
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
Settings > General Management > Tap on Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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04-22-2020 04:54 PM in
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05-05-2020 01:08 PM in
Tech Talk