Original topic:

samsung a50s fingerprint lock works very slow

(Topic created on: 02-18-2020 12:55 PM)
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Gogo0326
Beginner Level 2
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Tech Talk
Need to scan my finger 3/4 times then it unlocks
4 Comments
Rishi215
Active Level 7
Tech Talk
wipe your finger print sensor and make sure your hand is not wet,
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robert74
Active Level 3
Tech Talk
My A30S doesn't read the fingerprint. KNOX program is utter waste, why Samsung used it
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Samsung_Support3
Moderator
Moderator
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Tech Talk

Hi there,

 

Kindly follow the below mentioned steps to resolve the issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

> If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.

> If issue still persists, create data backup and reset the device.

>If you still have similar problems please visit to the authorized Samsung service center with device and have it inspected for further resolution.

For address details of Samsung Service centers follow the link mentioned below-

http://www.samsung.com/in/support/servicelocation/

 

Regards,

Team Samsung Members

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Syedabdulhaq
Active Level 3
Tech Talk
Remove FP and Add same FP 3 times.. thank you
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