Original topic:

samsung a50

(Topic created on: 04-28-2020 04:34 PM)
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satishKokate100
Active Level 5
Options
Tech Talk
Signal and very Hitting problem
4 Comments
DrRajeshsingh
Active Level 4
Tech Talk
due to android 10 some samsung mobile having these problems
NITHINJAMI
Active Level 6
Tech Talk
Change the access point names (according to your operator) you can observe the difference and select LTE/4G/3G OPTION
Bubluu
Active Level 6
Tech Talk
The phone heat up may also be due to poor network coverage area as it has to use more energy to find and maintain signal while or you are on a call.Hope it helps you
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cs_member10
Expert Level 5
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "Network issue" kindly follow the given below steps:
1) Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).
2) Check device in safe mode : Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the screen.
3) Reset the device:
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
Settings > General Management > Tap on Reset.

 

To resolve "Overheating" issue please follow the below given link for details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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