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04-28-2020 04:34 PM in
Tech TalkDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve "Network issue" kindly follow the given below steps:
1) Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).
2) Check device in safe mode : Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the screen.
3) Reset the device:
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
Settings > General Management > Tap on Reset.
To resolve "Overheating" issue please follow the below given link for details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support