Original topic:

s20 plus adaptive brightness issue

(Topic created on: 09-11-2020 06:39 PM)
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SabyasachiShaw
Active Level 6
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Tech Talk
There is something wrong with the adaptive brightness settings ita not working. Sometimes working Sometimes not. I think there's a lot to fix from samsung side waiting for fixation.
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8 Comments
Anonymous
Not applicable
Tech Talk
Yes.. Maybe next update will fix the issues..
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Tech Talk
Goto Settings > Apps > Device health Services and follow screen shots.
Tech Talk
Try this and If that helps, Please accept it as solution.
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Tech Talk
thank you let me check if it works
Vaquero
Beginner Level 2
Tech Talk

Thank you very much. It works very well

jaga1005
Active Level 5
Tech Talk
if it is not working try resetting your mobile because it works correctly in mine. it would have been a network issue while updating ur software.
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cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue kindly follow the given below steps:-


1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.


2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app along with screenshots, short videos and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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Tech Talk
tried but results are same
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