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12-02-2019 03:52 PM in
Tech TalkHi there,
Hi there,
Please perform the following steps:
>Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
>If problem does not get resolved, run the device in Safe mode.
>Check software update.
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members