I tried that several times. people on YouTube also said to restart the device or to switch it off and on
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Hi there,

 

Since you are using the hex installer and this is the third party application, so we do not have any information regarding the same. hence we request you to kindly once coordinate with the app developer in order to get the solution of the issue you are facing.

 

Regards,
Team Samsung Members

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ok. I will try
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