Beginner Level 2
My galaxy A71 is not charging with its original charger but with a different it working, what will be the reason??
6 Comments
Expert Level 5
did you check with other cable on same adaptor?
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Beginner Level 2
yes
still not charging
but charging with one+ charger
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and if your charger also not charge other mobile too , then your charge has been gone
so you need new one, if this is under warranty (6 months for accessories) then you can get replacement but if not then you have to buy
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Beginner Level 2
my charger charging another phone but not mine.
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so brother may be ur charge port issue, but this is a matter of physical inspection so better to visit service centre
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Dear Samsung Member,


Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your charging related issue: https://www.samsung.com/in/support/mobile-devices/battery-not-charged-charging-related-issue/#:~:tex...

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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