Original topic:

hello everyone,

(Topic created on: 04-18-2021 11:49 AM)
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aadi1708
Active Level 1
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Tech Talk
I want to resolve my issue of samsung f62 overheating even at normal usage. I have  bought two f62 devices past week but both of them are heating a lot at normal usage. I request samsung to release a latest update for fixing this issue so that all the f62 devices don't have this problem at all & we won't have to send our new smartphones to the service center within few days of buying.
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TanushTandon
Active Level 2
Tech Talk
yes i reported that bug to the samsung.. they said it is normal
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TanushTandon
Active Level 2
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Reply from samsung

Screenshot_20210429-151816_Samsung Members.jpg

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aadi1708
Active Level 1
Tech Talk
May be they would fix the issue in next update
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Samsung_Support1
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge and understand your concern regarding heating on your F62 device. We would like to request you to kindly share the below mentioned details along with the error log file. So that we can share with the technical team and after the analysis, the team will get back to you with the relevant answers. 

1.  Please share the exact scenario where you are observing heating.

2. Are there any particular application, on using which you observe the heating.

Note: The path to share the error log file is (Open Samsung Members Application > Get help > Send Feedback > Error report). Also please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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