heating issue

[Ajay1201]

Dear samsung,  

Please do something about the heating issue of samsung galaxy a71. It heats too much at the front camera space. And also starts lagging too much. Got too much tired of this. Please provide any update or some tips to resolve this problem. 

Samsung user, 

Ajay Baraf 

[ak5har]

Hello Ajay,

Please visit https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/ URL and you will get solution. Also, you will find reason for heating issue.

Hope it will work.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "device lagging" issue kindly follow the given link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

And to resolve "overheating" issue kindly follow the given link:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support